LANA FEATURES FOR THE HEALTH INDUSTRY

Automate Your Processes

At LANA, we understand that as a practice owner, you want to ensure your staff are taking all the bookings, following up where necessary and delivering excellent customer service. But what if you could automate this process, cut down time on repetitive tasks and have full visibility across all day-to-day tasks? With LANA, it's possible.

Check out below an example of how we can fully automate lead capture, lead nurture and client reactivation campaigns simply by dragging and dropping. All steps and processes are fully customised to YOUR PRACTICE. Don't know where to start? No worries, we have no-fuss ready-built campaigns for you. If you'd like to know more, get in touch with the LANA team today.

LEAD CAPTURE

SECURE
THE BOOKING
1
Capture leads with a Chat Bot & Reply Instantly
2
Send SMS for Confirmation
3
Book a Live Call Appointment in Calendar
4
Capture Data in Your CRM
5
Follow Up Those Who Have Not Booked

LEAD NURTURE

PATIENT
ONBOARDING
1
Booking Confirmation via Email & SMS
2
Send Patient Info Form to Fill In
3
Send a Dental Practice Info Pack
4
Send Booking Reminder

BOOKING MANAGEMENT

MANAGE THE
APPOINTMENT
1
New Patient Arrives and Attends Booking
2
Enter Client into CRM
3
Schedule Next Appointment

POST-OP CARE & FOLLOW UP

MAINTAIN THE
RELATIONSHIP
1
1 Day Follow Up for New Patients via Email
2
Send Personalised Video via Text to Check in with Patient
3
Recall System Management
4
Send Patient Newsletter

REVIEWS & REFERRALS

GROW PATIENT BASE WITH INTERNAL MARKETING
1
Patient Gives a 5 Star Rating in a Survey Sent
2
Patient Receives Request to Fill in a Google Review
3
FaceBook Review Link Sent as an Alternative
4
Elegant Method For Asking to Refer to Friends & Family

REACTIVATION

RECOVER
LOST PATIENTS
1
Send Promotions, Offers & Discounts
2
Promote Practice's Google Reviews & Ratings
3
Send Dental Practice Info Pack
4
Offer Link to Book an Appointment
5
Patient Receives List of Onboarding Steps

AD HOC

BE
REMARKABLE
1
Send Birthday Wishes
2
Send Seasonal Messages

LEAD CAPTURE

SECURE
THE BOOKING

Capture leads with a Chat Bot & Reply Instantly

1

Send SMS for Confirmation

2

Book a Live Call Appointment in Calendar

3

Capture Data in Your CRM

4

Follow Up Those Who Have Not Booked

5

LEAD NURTURE

PATIENT
ONBOARDING

Booking Confirmation via Email & SMS

1

Send Patient Info Form to Fill In

2

Send a Dental Practice Info Pack

3

Send Booking Reminder

4

BOOKING MANAGEMENT

MAINTAIN THE
RELATIONSHIP

New Patient Arrives and Attends Booking

1

Enter Client into CRM

2

Schedule Next Appointment

3

POST-OP CARE & FOLLOW UP

MAINTAIN THE
RELATIONSHIP

Day Follow Up for New Patients via Email

1

Send Personalised Video via Text to Check in with Patient

2

Recall System Management

3

Send Patient Newsletter

4

REVIEWS & REFERRALS

GROW PATIENT BASE WITH INTERNAL MARKETING

Patient Gives a 5 Star Rating in a Survey Sent

1

Patient Receives Request to Fill in a Google Review

2

FaceBook Review Link Sent as an Alternative

3

Elegant Method For Asking to Refer to Friends & Family

4

REACTIVATION

RECOVER
LOST PATIENTS

Send Promotions, Offers & Discounts

1

Promote Practice’s Google Reviews & Ratings

2

Send Dental Practice Info Pack

3

Offer Link to Book an Appointment

4

Patient Receives List of Onboarding Steps

5

AD HOC

BE
REMARKABLE

Send Birthday Wishes

1

Send Seasonal Messages

2